Facing seasonal peaks, launching a new project, dealing with staff turnover or missing language skills? Our staffing services give you qualified people quickly, while we take care of recruitment, payroll and employment law. We work with two models:
Staffing services
We recruit and onboard specialists for your organisation and handle HR administration and payroll — project-based, trial, temporary or permanent.
Outstaffing (staff leasing)
Specialists or whole teams are employed by Euroanswer and work on your project for the duration of the contract, under your day-to-day direction.
What we take care of
Recruiting
We map the talent market against your requirements and recruit for all BPO and ITO contracts: project-based, trial, temporary and permanent.
HR administration
Quality, time and cost managed across the whole process — from job description assessment to orientation and coaching plans.
Payroll & compliance
Fast, accurate payroll with modern HR tools, full compliance with employment and social security law, and secure data handling.
One consistent approach
The same staffing and payroll standards across all your locations — ideal for businesses operating in several jurisdictions.
Outstaffing (staff leasing)
We supply specialists or teams for your project for the duration of a contract. You keep full control over their work; we handle recruitment, legal matters and payroll.
How it works
1. Recruitment
Candidate sourcing, shortlisting, interviews and job offers.
2. Onboarding
Workspace and communication tools, product and culture introduction, performance tracking.
3. Management
Regular check-ins, progress tracking, problem resolution and contract compliance.
Advantages
- Team oversight — manage leased staff as if they were in-house employees.
- Cost savings — lower overhead and employment costs than full-time hires.
- Workforce agility — end, extend or renew contracts easily, or build a new team after a project.
- Focus — you concentrate on delivery; we handle the organisational side.
- Less risk — fewer administrative tasks for HR and accounting, and reduced legal exposure.
- Fast scaling — add language skills or capacity for peaks without long hiring cycles.
Industries we staff for
Technology, banking, gaming, education, car rental, personal advertising, digital printing, financial services and more — see industries & results.
Frequently asked questions
Staffing, outstaffing or full outsourcing — which model do we need?
It depends on who should employ the people and who should run the work. Staffing: we recruit specialists who join your organisation. Outstaffing: the specialists are employed by Euroanswer but work on your project under your day-to-day direction. Outsourcing: we run the whole operation — people, processes, quality and reporting — against agreed KPIs, as in our customer service outsourcing.
Who is the legal employer, and who is responsible for what?
In outstaffing, Euroanswer is the employer: employment contracts, payroll, taxes and compliance with employment law are on us. You direct the daily work and priorities and assess the output. The split is written into the agreement, so there are no grey areas.
Can the specialists be based in the EU or outside it?
Both, and each has its trade-offs. A team in the EU, such as in Romania, works under EU employment law and GDPR without transferring data outside the EU — simpler for sensitive data, usually at a higher cost. A team outside the EU, such as in North Macedonia or Uzbekistan, usually costs less and widens the talent pool, but needs the right GDPR safeguards for data transfers and works under different employment rules. We help you choose for each role.
Which roles can you staff?
Mainly customer-facing and operational roles: customer support agents, technical support specialists, team leaders and other specialised roles, in 12 languages. Clients use our personnel leasing for their call centres and work with us as an extension of their HR team — see the client testimonials on our home page.
Is outstaffing more expensive than hiring in-house?
The monthly fee can look higher than a salary, but it includes recruitment, payroll, HR administration and the employment risk. You also avoid the cost of bad hires and can resize the team without long-term overhead.
What happens when the project ends?
You can end, extend or renew the contract, move the specialists to a new project, or build a new team for the next one — without redundancy procedures on your side.
Would you rather hand over the whole operation, with processes, quality and reporting run by us? See our customer service outsourcing and IT support and help desk outsourcing.
Need people on your team, fast?
Tell us the roles, languages and timeline — we’ll come back with a plan. Contact us about staffing →