Multilingual BPO Company in Europe Personal by nature.
Scalable on demand

We began our partnership with Euroanswer more than four years ago, and it has been a consistently positive and productive collaboration. Throughout this time, their team has demonstrated professionalism, adaptability and a strong commitment to delivering high-quality customer service. Euroanswer manages our multilingual EU contact centre operations, handling customer enquiries by phone and email across eleven countries and in six languages. They consistently meet — and often exceed — our expectations, maintaining efficiency and accuracy while managing substantial volumes of enquiries.

Throughout the duration of the cooperation, Euroanswer demonstrated a high standard of professionalism, organizational efficiency and responsiveness. The team delivered services through well-trained agents, ensuring professional customer communication and effective adaptation to our specific operational requirements. Euroanswer proved to be a reliable and flexible partner, consistently aligned with agreed service standards and quality expectations.

Euroanswer has proven to be a highly reliable and trusted partner in delivering customer service solutions for our company. Their team operates with a high level of performance, ensuring that customer interactions are handled with care, responsiveness and accuracy. What sets Euroanswer apart is not only their operational capability, but also their proactive approach and dedication to continuous improvement. They act as a true extension of our team.

Right from the outset, they demonstrated an impressive understanding of our unique business needs, tailoring their solutions to align with our objectives. What sets them apart is their unwavering dedication to excellence, evident in the consistently high-quality customer service they provide. The Euroanswer team consistently goes the extra mile.

Euroanswer has consistently supported Gameloft by providing excellent language coverage for our operations. Their reliable and efficient service has contributed to smooth workflows and helped us meet the expectations of our players.

As a small startup with a global customer base and unique customer personas, we required a partner who could adapt quickly and collaborate effectively. Euroanswer consistently rose to the challenge. Beyond their expertise, the team at Euroanswer exemplifies professionalism and warmth, making them a pleasure to work with.

I have worked for over 35 years in website applications development and support, with many third parties. I can say without hesitation that the Euroanswer team are the most professional and intelligent external customer support call center group I have ever had the privilege of working with. The team are doing an excellent job of providing 24/7 English language support to North American customers. Highly recommended.

Intesa Sanpaolo Bank and Euroanswer have maintained a successful partnership for over 13 years, built on professionalism, effective communication, flexibility and a strong commitment to delivering high-quality customer service. Throughout this collaboration, Euroanswer has consistently demonstrated the ability to efficiently manage change, maintain high performance standards and provide reliable, solution-oriented support, making them a trusted and highly recommended business partner.

Euroanswer has proven itself to be a reliable partner, eager to get alongside and understand our business needs. In this partnership, we appreciate the quality of service provided and the level of professionalism they show, and compliance with the agreed contractual terms. They became our trusted advisors, and we are working with them as part of our HR team.

In this partnership we really appreciate the quality services provided and the high level of professionalism they show, the quality of recommended candidates and compliance with agreed contractual terms. They proved to have the necessary expertise in the field of Personnel Leasing and the ability to respond to the dynamic and ever-changing business needs.

Euroanswer’s service offering towards HP in terms of IT solution design is attractive, complete and competitive. On top of this, their language coverage and their willingness to expand it are nothing less than outstanding. There is no other call and support centre partner in HP EMEA serving so many languages at such a high quality standard.

Euroanswer provided customer support services for Lycamobile customers through both phone and email channels in Romanian and Italian. Throughout the partnership, Euroanswer proved to be a reliable service provider, consistently demonstrating a strong commitment to meeting quality standards and delivering excellent customer experience.

It has been impressive to see you deliver on an almost impossible deployment timeline. This can only be achieved with a great deal of passion. We are looking forward to bringing our partnership to the next level.

I would like to thank you for your contribution to our VAS EMEA operations. I really appreciate that you engage with your vast knowledge and experience on behalf of HP! You’re receiving this award as a very big THANK YOU for your outstanding hard work. I hope you can continue to support further enhancements in this project work.

The partnership has proved to be a success in the relation with our passengers, due to their ability to adapt constantly to customer requirements, operative communication services, staff courtesy and professionalism for any information about Blue Air services. By always being available to its customers, we trust Euroanswer to be a reliable partner, and therefore we highly recommend it to its customers and business partners.

Our collaboration with the Euroanswer management team has proven to be highly effective, with excellent response times, especially considering the limited ability to accurately forecast daily call volumes.

Over the course of our two-year collaboration, our relationship with Euroanswer has continuously evolved and strengthened. We have found in this call center a trusted partner, consistently focused on improving the services it provides and adapting to our needs. We particularly appreciate their flexibility and their ability to respond quickly to changes in our business environment. The quality of service delivered to our customers is extremely important to us, and Euroanswer has demonstrated a clear understanding of this priority, continually seeking new ways to help us improve and achieve better results.

Euroanswer has demonstrated professionalism, flexibility and a strong customer-centric approach through its Telverde call management services, delivering effective solutions and building trusted business relationships founded on communication, responsiveness and dedication.

ING Bank values its business relationship with Euroanswer for the quality and usefulness of the services provided, as well as for the professionalism of its team, flexibility and ability to adapt to the specific needs of its clients.

The services provided by Euroanswer, consisting of toll-free hotline call management through call center support, have shown us that we are working with a team for whom trust, communication, responsiveness and dedication are top priorities in a business relationship. We highly recommend Euroanswer for the value of its services, the quality and professionalism of its team, its flexibility and its proven capabilities, including adapting to client needs, delivering intelligent and effective solutions to resolve issues, and providing clear and professional activity reports.

Over the past 3 years, Euroanswer has provided call centre functionality for HP customers in Central & Eastern Europe. They have proven themselves to be a reliable and redoubtable partner, eager to get alongside and understand our business needs and the needs of our customers. A call centre operating model relies on 3 building blocks — people, technology and processes; Euroanswer’s utilization of these components has shown us a company whose scalability and flexibility belies their maturity in terms of years.

During our partnership, Euroanswer has consistently delivered high-quality data verification services, demonstrating accuracy, reliability, strong reporting practices and adaptability in meeting evolving database challenges.

The Euroanswer team has consistently demonstrated both the responsiveness and quality required for delivering call management services throughout our collaboration. As a client of Euroanswer’s services, we have always valued the performance and professionalism they have shown in this partnership.

Euroanswer showed a very helpful degree of flexibility in working with us to launch and conduct the survey.