A Strategic BPO Company Delivering Excellence in CX
We’ve been doing this for 20 years. We still take it personally.
Multilingual customer operations for companies that care how their brand sounds — in any language, any timezone, any volume.
Somewhere along the way, the outsourcing industry convinced itself that cheaper was better. We never bought that. Twenty years of running customer operations across cultures, languages and time zones has taught us one thing above everything else: people can tell when they’re being handled, and when they’re being helped. That gap — between handling and helping — is where brands are won and lost.
Euroanswer is a boutique Business Process Outsourcing company operating from delivery centres in Romania, North Macedonia and Uzbekistan. We support Clients across 20+ languages and 40 countries — including English, French, Italian, Spanish, German, Balkan and Scandinavian languages — covering customer service outsourcing, technical support and managed services.
Why Euroanswer?
Honestly, we’d rather show you than tell you. But since you asked.
There are a lot of BPOs out there making similar promises. Here’s what’s different. We don’t sample quality — we monitor it. Our OmniCore platform covers 100% of interactions in real time, which means we see problems before our Clients do. We don’t rotate agents through accounts — we invest in people who stay, learn each Client’s business, and build the kind of institutional knowledge that no onboarding process can replace.
We’ve been doing this for over 20 years — not by being the cheapest option in the room, but by being the one that makes the room quieter. Fewer escalations. Fewer surprises. More of the kind of silence that means everything is working.
That’s what we’re selling. Some Clients take a while to realise that’s exactly what they needed.
We are:
Case Study
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What makes the difference — in practice, not on paper.
Let’s be honest about where the industry is heading. If a BPO isn’t talking seriously about AI in 2026, something is wrong — either they haven’t adopted it, or they’re afraid to admit how little they have. We adopted it. Deeply, deliberately, and with a clear policy: AI augments every process we run, without exception.
1. We stopped being a call centre a long time ago.
Twenty years changes an organisation, if it’s paying attention. We’ve evolved from handling inbound calls to designing end-to-end customer experience strategies — building B2B models that create measurable loyalty, not just measurable efficiency. Our Clients don’t come to us for headcount. They come to us because they want someone who understands what’s at stake.
2. AI-first, by policy — not by press release.
We don’t claim to have built the smartest AI in the room. We integrated the best tools available and made them work — in production, across real Client accounts, every day. Our OmniCore platform monitors 100% of interactions in real time. AI manages Level 1 queries, assists agents with live translation and instant knowledge retrieval, and surfaces quality issues before they reach the Client. We were doing this before it became the thing everyone claims to do. The difference is we can show you.
3. The people behind the platform.
Technology doesn’t retain Clients. People do. We invest in emotional intelligence training alongside operational skills, because the agents who stay — and who genuinely care — are the ones our Clients’ customers remember. In an industry with chronic turnover, we consider stability a competitive advantage.
4. Cultural intelligence across four locations.
Skopje, Bucharest, Tashkent, Galati. Each city brings its own texture — its own way of reading a conversation, navigating a complaint, building rapport. We don’t flatten that. We use it. It’s one of the things that makes multilingual customer service feel natural rather than mechanical.
5. A complete ecosystem for Clients entering Romania and the Balkans.
Customer operations are often just the beginning. For international companies establishing a presence in Romania, we can offer something most BPOs can’t — direct access to trusted partners in accounting, tax and legal. Contabilul Tău and LTJ Partners, both members of MSI Global Alliance — a rigorously selective international network of independent legal and accounting firms operating across 100+ countries — bring the kind of local knowledge that takes years to build and is genuinely difficult to find. We mention this not to oversell it, but because for the right Client, it changes the conversation entirely.
Euroanswer Services
Customer
Experience
As a BPO Boutique company, premium services, we focus on the customer experience.
Help Desk
Support
Manage and resolve issues efficiently to minimize downtime and maintain business continuity
Customer Service /
Processes Support
We help companies manage customer interactions across various channels, such as phone, email, live chat, and social media.
Staffing
Services
Stemming from our company’s multicultural DNA, our recruitment services are designed to attract and retain talent in a competitive job market.
Outstaffing
Easily add employees, choosing from a vast array of experts in any field of activity and as easily disconnect them.
Let`s deliver excellence together!
150+
multicultural
experts
7
industries
20+
languages
3
delivery
centers
Our Clients
Spanning a diverse array of sectors—from technology to education, from banking to gaming—we are committed to delivering both efficiency and excellence.
Countless global brands entrust our IT outsourcing services to redefine their customer interactions and optimize their business operations. With our bespoke approach, we bring together skilled professionals, refined processes, and cutting-edge technology to deliver tailored solutions that reflect your company’s ethos. Our commitment lies in building partnerships that drive growth, strengthen customer loyalty, and amplify your market position.
We focus on creating enduring value through services designed to refine and enhance, not simply reduce. As a BPO Boutique Company, we prioritize quality over quantity, offering you the sophistication of personalized solutions that align seamlessly with your brand’s aspirations.
15+ years of partnerships
10+ countries
10,000 tickets per moth
15+ years of partnerships
39,654 inbound calls per year
92,486 tickets pe year
1 year of partnerships
8 countries
3,800 monthly interactions by phone and e-mail
2+ years of partnerships
4 countries
almost a year of partnerships
2 countries
4,300 tickets per month
+1 year of partnerships
North America (USA & Canada)
35,000 tickets per month
almost a year of partnerships
2,500 calls per month
3 years of strategic partnership with an emerging banking client specialized in retail business
Skilled in technology and cosmopolitan in behavior, through our three delivery centers, our BPO Company is hardwired to make performance across the globe, in more than 20 languages in 40 countries.
- We are a team of agile, curious and open learners
- We Manifest drive to solve issues and gain trust
- We understand the local flavour of the brands for which we wor
Euroanswer holds ISO certifications from a leading certification company accredited by IAS, an innovator in the accreditation field, holding signatory status in various global multilateral recognition arrangements facilitated by the International Accreditation Forum (IAF) and the Asia Pacific Accreditation Cooperation (APAC) .
Our manifesto
We provide customer experience through hubs of operational excellence and diverse cultural proficiency, which are essential in the Business Process Outsourcing sector. Our dialogue is corporate to corporate, yet our service attests to individuals with distinct needs.
In our corporate DNA, we fuse Western benchmarks with an Eastern ethos. Our company excels in technological prowess and adopts a global, cosmopolitan approach dedicated to driving performance in global customer service outsourcing.
In safeguarding our clients’ reputations, we embody a unique capability – the rare skill to swiftly convert a challenge into a resolution.
Marian Raianu – CEO & founder
Sustainability is a duty that our BPO company endeavours to honour daily. We are dedicated to discovering innovative ways to utilise resources efficiently, ensuring the delivery of superior services that align with customer expectations. We motivate our workforce to embrace their roles as guardians of the environment by engaging in recycling initiatives, energy-saving practices, and environmental consciousness schemes.
Strategic FAQ: High-Value BPO & AI Integration
Unlike “bot-only” providers, we use a Human-Centric BPO model. Our OmniCore platform handles Level 1 queries via AI Agents, while routing complex, high-emotion cases to our skilled specialists. This ensures 100% speed for simple tasks and 100% human touch for critical customer moments
Yes. Through our Agent Assist technology, we provide Live Translation and real-time knowledge retrieval. This allows us to scale your support globally in 30+ languages without the traditional 3-month hiring lag, maintaining a consistent tone of voice everywhere.
Traditional BPO audits only check 2-5% of calls. We use AI Quality Assurance (AQM) to scan 100% of interactions. This identifies sentiment trends, compliance risks, and training gaps instantly, ensuring your brand standards are met in every single chat or call.
Security is our baseline. Our OmniCore Secure Platform is built with enterprise-grade encryption and strict GDPR compliance. We process data in a closed environment, ensuring your proprietary information is never used to train public AI models.
We are a Tech-Enabled BPO. While others provide “headcount,” we provide outcomes. By integrating automated summarization and real-time data analytics, we reduce Average Handle Time (AHT) and increase First Contact Resolution (FCR) far beyond industry averages.
As a Customer Service Outsourcing Company, our constant focus is to build a place where fairness and welcoming everyone are key, giving everyone the chance to learn, improve, succeed, and do well.
Top Management
40% men
Middle management
25% men
Mix Management
33.4% men
Key People
We are a team of top-tier professionals providing managed services, well-established across various specific locations, yet with a clear understanding of the overall landscape. Our values are trust, respect, partnership, effective collaboration, and efficiency.
Our Articles
Redefining Quality Assurance in Customer Service Outsourcing
In high-volume customer service environments, quality rarely disappears overnight. It gradually erodes—through scale, complexity, and delayed insight. For a global…
