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  • IT Outsourcing

    Focus on your core business.We’ll take care of the rest.
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Welcome to Euroanswer

a BPO company with ITO experience

Euroanswer is a leading provider of business process outsourcing (BPO) and information technology outsourcing (IT Outsourcing) services for customers around the world. Customer experience excellence is our business. Through our primary delivery center in Bucharest, Romania and four additional centers in Galati and Sibiu (Romania), Skopje (Macedonia) and Kiev (Ukraine), we provide support in 28 languages to customers in more than 40 countries. Global organizations rely on us to deliver world-class customer service, product support, IT support, and direct marketing campaigns to their customers and employees.

Since our inception in 2003, Euroanswer has achieved almost 400 percent growth. This isn’t just a number – it’s a testament to our ability to deliver only the best in customer experience and meet the growing global demand for BPO services and ITO services. The key to our success? Our people. We’re proud to provide a multicultural work environment where career and individual development is a core focus.



We support industry leaders consistently delivering world-class services in multiple languages from our near shore delivery centers.

IT Outsourcing

Whether it’s Service Desk or Remote Support and Dispatch, outsourcing to Euroanswer lets you focus on your core business. We’ll take care of the rest.


Leverage our ITSM solutions to take core maintenance tasks off your hands.


We offer cost-effective recruitment services – from attracting and shortlisting candidates to selecting, hiring and training.

itil-logo Euroanswer works within the ITIL framework and utilises ITSM tools to deliver value to our clients. We follow best practices for planning and managing changes to eliminate business disruption, and establish availability, security, capacity, and continuity benchmarks to ensure we consistently provide best-in-class services and customer experience excellence.

iso9001Our Quality Analysts follow best business practices, aligned to an ISO9001 Quality program. Our working processes support our Technicians, through regular 1on1s and Best Practice Workshops. At every level, we empower our employees and provide them with the knowledge and approach to manage tasks smoothly and efficiently through consistent and proven procedures. The result is a team of well-trained, detail-oriented, resourceful specialists handling our customers’ requests.


customer interactions/year
delivery centers



Dragos TurmacManager of Outsourcing Projects, Bitdefender

We have a very good business relationship with Euroanswer. From the very beginning, everything was going as planned and the entire Euroanswer team involved in our projects dealt with all possible risks to ensure a smooth project implementation; they adapted very fast to every change and communicated very well. From an operational perspective, both agents’ team and management team deliver excellent quality – all our SLA’s were very close to target from the first month Their ability to ramp-up projects in a short time is also one of the things I appreciate the most when it comes to a BPO provider.

Steven FaulknerMobile Union Limited / mtxpress

Two years ago we took a decision to outsource a large portion of our Client Service and Call Centre activities to Euroanswer. I must say that they have proved a valuable partner always delivering in terms of service delivery and understanding our needs with a flexible and collaborative approach to our business. I would highly recommend Euroanswer for any company looking for good value for money when outsourcing its Delivery Center activities.

Stefan GheorgheDirector Servicii Comune, CEZ Group

During the past year, Euroanswer delivered Delivery Center services regarding electrical fault calls and proved they are a trustworthy partner, by always being in compliance with our contractual agreement. The cooperation with the Euroanswer management team was very efficient, with really good answering times, even though it was very difficult to forecast the daily volume of calls. Euroanswer always made sure the service they delivered was in accordance with the quality requested by CEZ Romania for our consumers.

Daniela PanaitescuManager Customer Operations, Unicredit Leasing

During the three years of cooperation, the relationship with Euroanswer was permanently expanded. We have found in this particular Delivery Center a trustworthy partner, constantly preoccupied with improving its services, whilst adapting them to our needs. I truly appreciate their flexibility and speed of reaction to the changes that always occur in our business. To us, the quality of the service provided to our customers is most important; Euroanswer’s understanding of this is great and they are always in search of new ways to help us become better.

Daniel VarabiefService Delivery Manager, Hewlett-Packard (Romania)

Over the past five years, Euroanswer has provided Contact Centre functionality for HP customers in Central & Eastern Europe. They have proven themselves to be a reliable partner, eager to get alongside and understand our business needs and the needs of our customers. Somehow a Contact Centre operating model relies on three building blocks: people, technology and processes; Euroanswer’s utilization of these components has shown us a company whose scalability and flexibility belies their maturity in terms of years. HP looks forward to strengthening its relationship with Euroanswer as we continue to build upon the capability we have created over the past five years.

Stefan IonIT Operations and Service Desk Manager, ING Bank

The services Euroanswer has been offering ING since October 2007, consisting of handling all Helpdesk calls for the internal client, have proven us we are interacting with a team for whom trust, communication, promptitude and giving are top qualities when it comes to a business relationship. ING Bank recommends Euroanswer for the utility of the services they offer, for the quality of the people, the flexibility and capability they have proven: adapting themselves to the clients’ needs, offering intelligent and efficient solutions with a problem solving orientation, clarity and professionalism of all activity reports. We hereby thank them and wish them the best of luck in all future projects!