About Euroanswer

Deliver globally. Talk locally.

Since 2004 we have been helping international brands look after their customers — combining Western standards with an Eastern ethos, and multilingual people with smart technology.

Work with us

Our manifesto

Business to business. People to people.

We provide customer experience through hubs of operational excellence and diverse cultural proficiency. Our dialogue is corporate to corporate, yet our service attests to individuals with distinct needs.

In our corporate DNA, we fuse Western benchmarks with an Eastern ethos. We are skilled in technology, cosmopolitan in behaviour, and dedicated to driving performance in global customer service outsourcing.

In safeguarding our clients’ reputations, we embody a rare skill — the ability to swiftly turn a challenge into a resolution.

2004Founded
12Languages
40Countries supported
ISO9001, 14001 & 27001 certified

Marian Raianu, CEO & Founder of Euroanswer

Founder’s memo

“It is in our very nature to talk business to business, while serving people as individuals. Reliantly expert in emerging and established markets, we dive deep into the culture-of-place to achieve customer service excellence.”

Marian Raianu — CEO & Founder

As founder and CEO, Marian shapes Euroanswer’s vision of a boutique BPO partner: multilingual, technology-driven and deeply human. In 2025 he led the company’s strategic expansion into Central Asia with a new delivery centre in Uzbekistan.

“This move into Uzbekistan is more than just growth; it’s a deep commitment to excellence and innovation that’s going to redefine what we can do globally.”

Connect with Marian on LinkedIn →

Key people

The team behind Euroanswer

Top-tier professionals rooted in their local markets, with a clear view of the global picture. Our values are trust, respect, partnership, effective collaboration and efficiency.

Portrait of Marian Raianu — **Marian Raianu**CEO & Founder

Portrait of Mădălin Bălan — **Mădălin Bălan**Pricing & Solution Architect Manager

Portrait of Mihaela Fotescu — **Mihaela Fotescu**Service Delivery Manager

Portrait of George Mardare — **George Mardare**IT Manager

Portrait of Nedeljko Ivanovic — **Nedeljko Ivanovic**Service Delivery Manager & Global Partner Manager

Portrait of Emilija Jakimovska — **Emilija Jakimovska**Office Director — HR Business Partner

Want to join them? See careers at Euroanswer →

Our journey

Company milestones

2004Opened our first locations in Romania and the United Kingdom
2006Opened our delivery centre in North Macedonia and started serving the technology industry
2010Partnership with a global cyber-security leader
2012Opened a second delivery centre in Romania
2013Started providing all European languages
2015Certified ISO 9001
2016Best medium support center · further expansion in Romania
2017Best large support center
2018Started delivering from Ukraine
2022Partnership with an international teaching institution · hybrid work model
2023Certified ISO 27001
2024Euroanswer’s 20th anniversary
2025Opened our delivery centre in Uzbekistan
2026Certified ISO 14001

Diversity & inclusion

A place where everyone can learn, grow and succeed

Fairness and welcoming everyone are key to how we build our company. We cultivate inclusion, accommodate diversity, and give every colleague the chance to improve and do well.

60%women in top management
75%women in middle management
66.6%women across all management

Quality policy

Our Quality Policy

Centred around providing an exceptional customer experience.

Our quality policy is centred around providing an exceptional customer experience. We strive to treat all our Clients with the same level of care and respect that we would wish to receive ourselves. Additionally, by acting with a sense of urgency, we aim to provide the best and most timely solutions possible.

Commitment to Quality

We are committed to maintaining a high level of quality at Euroanswer. We actively listen to our Clients and strive to offer tailored services that meet their specific needs. Our team of dedicated professionals understands and practices our quality standards by setting examples of accountability, a learning mindset, and a positive attitude, while keeping their focus on our main purpose: service excellence for happy Clients who would be ready to recommend our company.

CEO Marian Raianu

Commitment to Security

At Euroanswer, we place a strong emphasis on maintaining a robust information security policy. We believe that by adhering to security standards and ensuring the integrity, confidentiality, and availability of information, we can build trust with our Clients and maintain a secure environment within and outside of the organization. This is essential to fulfilling our mission as a company.

CEO Marian Raianu

Confidentiality – preserving authorized restrictions on access and disclosure, including means for protecting personal data/privacy and proprietary information, while data is at rest, in use, or in transit.
Integrity – guarding against improper information modification and destruction and includes ensuring information non-repudiation and authenticity. Unauthorized personnel must not be able to create, alter, copy, or delete data processed, stored, or handled by the system.
Availability – ensuring timely and reliable access to, and use of information.

Sustainability

Sustainability is a duty we honour daily. We look for innovative ways to use resources efficiently, and encourage our people to act as guardians of the environment through recycling initiatives, energy-saving practices and environmental awareness schemes — including our move to co-working hubs and a smaller office footprint. Our environmental management is ISO 14001 certified.

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