As artificial intelligence (AI) continues to revolutionize the customer service sector, a heated debate has emerged about the viability of digital-only solutions. While AI offers significant efficiency and cost-cutting benefits, it often lacks the personal touch that many customers desire. Gartner’s latest report predicts that by 2028, the European Union will mandate “the right to […]
In recent years, inflation has become a central topic in economic discussions in Europe, influenced by a series of significant factors. The COVID-19 pandemic has played a major role in disrupting supply chains and increasing production and transportation costs. Additionally, the war in Ukraine has contributed to economic instability, affecting energy and food prices. These […]
Euroanswer dorește să atragă atenția asupra unor practici necorespunzătoare asociate cu numele companiei. Campanii frauduloase exploatează abuziv numele și identitatea juridică a Euroanswer pentru a înșela persoane, îndemnându-le să acționeze în mediul online și pe rețelele de socializare, solicitând transferuri de bani și promițând câștiguri financiare. Începând din 23 mai, au fost detectate multiple tentative […]
The war in Ukraine needs no introduction and has been on everyone’s lips for more than two years. Its effects are felt worldwide, not just in Eastern Europe, leaving its mark even on the labor market. The conflict has disrupted supply chains, caused massive migrations, and destabilized regional and global economies, creating an atmosphere of […]
In the highly competitive booking industry, providing excellent customer service is essential for keeping customers satisfied and loyal. At Euroanswer we have Business Process Outsourcing (BPO) solutions that can improve customer service operations, resulting in greater efficiency and better customer experiences. Understanding customer service challenges in the booking industry The booking industry faces unique challenges, […]
B2B customer support servives in 2024 is all about providing a highly personalized and efficient experience that caters to the specific needs of businesses. Here are some key trends shaping the landscape: Hyper-Personalization: B2B buyers are no longer a monolith. Today’s support teams are expected to understand the different stakeholders within a customer company and […]
Delivering excellent customer support is essential for any business but can be complex and resource-intensive. That’s why many companies turn to Business Process Outsourcing (BPO) providers specializing in customer support. Outsourcing to a BPO company offers many benefits that can transform your customer experience and positively impact your bottom line. Key Advantages of BPO Customer […]
In 2024’s business landscape, providing exceptional customer care is no longer simply a competitive advantage, it’s a necessity for survival. Business Process Outsourcing (BPO) companies play an essential role in helping organizations around the globe deliver the best possible support experiences. Yet, the way BPOs operate is being fundamentally reshaped by the rise of artificial […]
The BPO industry is undergoing a significant transformation in delivering customer support, driven by technological advancements and changing customer expectations. Here are some key trends to watch in 2024: Technology-Driven Efficiency: AI Customer Support Benefits: Benefit Description Example 24/7 Availability AI chatbots and assistants never sleep, offering support anytime, anywhere. Customers can get basic questions […]
