EA Awards

Euroanswer’s awards portfolio expands with “Best large Support Center” from Romanian Contact Centers Awards 2017

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The key to our success story – our people

This year, Euroanswer’s company recognition portfolio extended with another award – Best Large Support Center, at the 9th edition of Romanian Contact Center Awards.

The Gala took place on 6th of April 2017, at JW Marriott Bucharest Grand Hotel, on the second day of Customer Care Conference & Expo, a business event that for over 14 years gathers field players, local and international experts and has become the most important of its kind in Eastern Europe.

Their dedication, the investment in employees’ development and the performances of the entire Euroanswer team determined the company evolution from 2016’ Best Medium Support Center to this year’s award, raising awareness for the company contribution in the expansion of the customer care Romanian industry.

Members of the jury, industry specialists and practitioners from Romania and Austria, evaluated and appreciated the friendly environment, empowerment culture and their focus on people across all delivery centers.

“For us, competing in Romanian Contact Center Awards was a powerful challenge, as the registration process happened in a moment when various projects required extraordinary attention and involvement from our team. It was an unbelievable surprise to hear our name being called on the stage. I am deeply thankful to the amazing team that manages to successfully overpass every sudden change and puts all efforts in delivering the best experience to our clients. It is an overwhelming feeling to have your company recognized for its commitment to higher standards, built on our 4 internal values – Innovation, Team work, Customer centricity, Integrity. We’ve been working with many of the top five IT&C companies in the world for over ten years and our business is growing by 30% every year. Nowadays, after securing several successful long-term contracts, in order to meet the multilingual requests of our clients and to keep up with the challenges related to the workforce industry, we intend to expand our business and open new Delivery Centers in the near future. We strongly believe that our people are the key to continuing this great success story, and therefore we invest in developing our staff.” said Lucian Neagoe, Sales and Marketing Director.

With over 13 years of experience, at this moment Euroanswer operates in BPO and ITO services through 4 delivery centers, established in 2 countries and 4 cities: Bucharest, Skopje, Galati and Sibiu. Over 300 professionals offer support in 28 languages, in 40 countries. The company serves clients from telecommunication, IT, banking, television, online design, printing services, energy, payments and food & drink industries.

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