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COMPANY MILESTONES

ABOUT OUR DELIVERY CENTERS

Bucharest, Romania

90 to 500 seats

96 agents

16 used languages: English, Italian, French, Spanish, Portuguese, Romanian, German, Dutch, Danish, Swedish, Norwegian, Finnish, Hungarian, Greek,  Arabic, Japanese.

Galati, Romania

91 to 300 seats
93 agents
6 languages: English, Russian, Italian, French, Spanish, Romanian

Skopje, Macedonia

85 to 300 seats
73 agents
18 languages: English, Macedonian, Serbian, Croatian, Bosnian, Slovenian, Albanian, Bulgarian, Russian, Czech, Slovakian, Polish, Turkish, Italian, French, Spanish, German, Dutch

Community

At Euroanswer, people come first – the people in our organization, and also the people in our communities. We understand the importance of giving back, so we proudly support community initiatives and take part in various activities, nationwide and around the world. Through community engagement, we believe that everyone benefits.

Sustainability

Euroanswer is committed to reducing our impact on the natural environment. We also focus on finding new methods to efficiently use available resources to deliver quality services and meet customer expectations. Encouraging all of our employees to act as good stewards of the environment, we
actively participate in recycling programs, energy conservation measures and
environmental awareness programs.

QUALITY POLICY STATEMENT

We build long term partnerships with respect,

As a leading BPO partner for multinational companies, we define

performance in our industry as going far beyond accumulated

expertise. We move fast and gain edge through autonomy. We

translate our extensive language into the ability to instantly shift

a problem into a solution.

We are a team of professionals driven by the highest standards,

well anchored in multiple particular geographies, but with an

accurate vision of the big picture. We are stretching expertise

and gaining relevance country by country, in a relentless pace

of partnerships development – delivering reliable performance

in customer experience, talking business to business, but

serving people.

ISO 9001 - Quality Management System Certification

Euroanswer’s Quality Management System, applicable to the provision of call center and BPO services, is now validated by RINA through the ISO 9001:2015 certification.

Euroanswer has implemented and followed ISO standards for many years, their unquestionable value was of great benefit to our organization and our customers: by simplifying, clarifying and driving consistency, we raised our vision’s foundation – Process Excellence. We strongly believe that a thorough analysis of our processes and of the manner in which they interrelate leads to more consistent, predictable results and represents the core for our Continuous Improvement strategy.

OUR VISION

We work in the field of BPO
services, but we do not see ourselves as suppliers. We are long term partners in value added. With us, our clients
experience the best of both worlds: Western standards meet Eastern mindset to forge an European company,
multicultural and cosmopolitan in its DNA, highly technology skilled and wired to make
performance across the globe.

OUR MISSION

We represent our clients’ promises and we are aware that their reputations are
at stake in front of each
unsolved request. We talk business to business, but
we serve people with needs.

OUR VALUES

Euroanswer is a team
compatible with the culture
of the places, the technology
and the brands we service.
We are highly trained in
emerging markets, delivering professionally, efficiently and pragmatically. Our values are built on trust, discipline, respect, partnership, collaboration, communication and efficiency.

Key people

MARIAN RAIANU
CEO
GEORGIANA GHEORGHITA
SENIOR SERVICE DELIVERY MANAGER
LUCIAN NEAGOE
SALES AND MARKETING DIRECTOR
NEDELJKO IVANOVIC
SERVICE DELIVERY MANAGER
ANCA MARTIN
FINANCE MANAGER