At Euroanswer, people come ﬁrst – the people in our organization, and also the people in our communities. We understand the importance of giving back, so we proudly support community initiatives and take part in various activities, nationwide and around the world. Through community engagement, we believe that everyone beneﬁts.
Euroanswer is committed to reducing our impact on the natural environment. We also focus on ﬁnding new methods to efﬁciently use available resources to deliver quality services and meet customer expectations. Encouraging all of our employees to act as good stewards of the environment, we
actively participate in recycling programs, energy conservation measures and
environmental awareness programs.
QUALITY POLICY STATEMENT
We build long term partnerships with respect,
As a leading BPO partner for multinational companies, we define
performance in our industry as going far beyond accumulated
expertise. We move fast and gain edge through autonomy. We
translate our extensive language into the ability to instantly shift
a problem into a solution.
We are a team of professionals driven by the highest standards,
well anchored in multiple particular geographies, but with an
accurate vision of the big picture. We are stretching expertise
and gaining relevance country by country, in a relentless pace
of partnerships development – delivering reliable performance
in customer experience, talking business to business, but
ISO 9001 - Quality Management System Certification
Euroanswer’s Quality Management System, applicable to the provision of call center and BPO services, is now validated by RINA through the ISO 9001:2015 certification.
Euroanswer has implemented and followed ISO standards for many years, their unquestionable value was of great benefit to our organization and our customers: by simplifying, clarifying and driving consistency, we raised our vision’s foundation – Process Excellence. We strongly believe that a thorough analysis of our processes and of the manner in which they interrelate leads to more consistent, predictable results and represents the core for our Continuous Improvement strategy.
We work in the field of BPO
services, but we do not see ourselves as suppliers. We are long term partners in value added. With us, our clients
experience the best of both worlds: Western standards meet Eastern mindset to forge an European company,
multicultural and cosmopolitan in its DNA, highly technology skilled and wired to make
performance across the globe.
We represent our clients’ promises and we are aware that their reputations are
at stake in front of each
unsolved request. We talk business to business, but
we serve people with needs.
Euroanswer is a team
compatible with the culture
of the places, the technology
and the brands we service.
We are highly trained in
emerging markets, delivering professionally, efficiently and pragmatically. Our values are built on trust, discipline, respect, partnership, collaboration, communication and efficiency.
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