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BPO Managed SERVICES

From low priority tasks to core processes and mission critical activities, Euroanswer’s BPO services provide you with the right resources, when and where you need them.

Whether your organization is a global enterprise or growing mid-sized business, our customised BPO solutions are designed to increase productivity, reduce costs,
improve performance delivery, and provide measurable results.

Euroanswer’s BPO services are delivered through an integrated network of four Eastern European delivery centers delivery centers and highly trained multilingual people. With automated workflow and process management tools, we monitor and manage capacity and scale resources according to your needs – staying in line with your business objectives and service level requirements. Our quality standards are among the highest in the industry.

Customer Support

  • delivered through all available communication channels: phone, chat, email, social media
  • resolve product or service related challenges, questions and concerns
  • provide assistance and qualitative consultationto help customers achieve cost effective and proper use of products or services
  • cover all phases related to product lifecycle or service use: planning, installation, training, troubleshooting, maintenance, upgrading, and product disposal
  • delivered through all available communication channels: phone, chat, email, social media

Technical Support

  • delivered through all available communication channels: phone, chat, email, social media or custom developed support tools (site/app/platform)
  • provide extensive assistance for users of technology products (for example: mobile phones, televisions, computers, software products or other informatics, electronic or mechanical goods)
  • monitor incoming requests and adapt information quality and supply by applying a ‘learn and develop’ principle to the team’s core information support
  • adapt service delivery according to volume and specifics of incoming requests

Data Entry & Processing / Harvesting

  • conduct research and extract targeted data from available sources
  • process and render data in digital format
  • ensure efficient methods for data handling & protection provide fast data retrieval andsecure data control (circulation, loss or damage)