Employee performance and engagement are directly linked to the customer experience. To ensure only highly motivated and qualified candidates are placed in customer-facing contact center positions, Euroanswer provides a full spectrum of cost-effective recruitment services – from attracting and shortlisting qualified candidates through to selecting, hiring and training.

  • Map the Human Resources market according to client-specific requests and task requirements
  • Recruit for all types of BPO & ITO call center contracts: project based, trial, temporary and permanent
  • Manage quality, time and cost parameters throughout the recruitment process
  • Develop customised time lines and methodologies for specific recruitment projects, from job description assessments to employee orientation and coaching plans

Augmented / On Site Staffing Services

Euroanswer provides staffing options to help your organization address seasonal spikes, new project development, staff attrition, and language gaps – while keeping costs down. Our flexible augmented and on site staffing services help to keep your business running smoothly, and you always have the option of retaining managerial responsibility for augmented staff and related service delivery.Consider Euroanswer’s staffing services for your business process outsourcing and IT outsourcing needs:

  • Increase operative capacity with the addition of on site staff and services
  • Complement your workforce with skilled resources, including onboarding and functional integration
  • Provide a flexible solution for software development in market isolated technology verticals
  • Allow you to keep targeted projects on site, in ‘in-house’ status while speeding up delivery