Technology

In fast-paced environments, choosing the right technology is vital for success. At Euroanswer we use international compliant delivery center technology tailored to your needs. Hardware, software and a coherent vision come together seamlessly with one goal: meeting and exceeding the customers’ requests. Powerful and flexible capabilities meet the basic requirements of our delivery center and, at the same time, enable us to implement the more sophisticated Customer Support processing solutions that increase revenues, reduce costs, and win customer loyalty.

Euroanswer’s infrastructure is built on scalability and sustainability.

In order to guarantee availability, Euroanswer contracted collocation and data center services from one of the best business providers in Romania, Netcorr.

Critical services are hosted on redundant platforms in two of the most important data centers in Romania, NX1 and NX2.

Data centers access is rendered through guaranteed MPLS type rented lines, redundantly (2 MPLS circuits connected in both NX1 and NX2), and also through business type data connections routed through owned BGP sessions and IPSec secured.

In order to ensure data security and to guarantee the agreed SLAs, Euroanswer uses only last generation Cisco equipment, both in the internal network and the partner/external customer interconnection. Internal users connect to the domain, while the accounts are restricted and monitored through security policies integrated with all the network existing equipment.

The quality and availability of voice communication is assured through partnerships with the most important telephone service providers in Romania, RDS / UPC / Mediasat. All voice connections are critical business type, on redundant infrastructure.

Also, each one of Euroanswer’s delivery centers is equipped with diesel electrical generators and up to 40KW installed power UPSs, capable of ensuring good functionality in case of power outage.

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itil-logo Aiming to deliver value to our clients, Euroanswer has consistently worked with the ITIL framework, as well as ITSM tools. Providing services that meet the needs of our clients, planning and managing changes so they don’t cause disruption to the business and managing incidents as they arise our understanding of availability, security, capacity, and continuity ensures our commitment to deliver class-leading services, configured for the industry our clients’ request.

ISO9001