IT Outsourcing Managed Services

IT OUTSOURCING

For many companies, IT issues and troubleshooting consume a lot of time and energy. Euroanswer’s ITOManaged Services allow your organization to approach IT support and helpdesk in a strategic way. We help you select the optimal service providers, reduce costs, and leverage external expertise and assets so your staff can spend more time on core business activities.

Our IT outsourcing company services are built on best practices, proven approaches and deep technology expertise. Designed to deliver maximum value, predictable IT costs and the highest quality customer service, all of our ITO solutions are completely customisable and modular in nature.Our multilingual agents in four Eastern European delivery centers help to bridge language gaps and provide comprehensive support across multiple markets and geographies.
Euroanswer defines a broad spectrum of performance outcomes, includingimproved customer satisfaction, increased user productivity, higher service management standards, and consistent delivery standards. ITO services performance targets may include:

• Reduction in the number of tickets per end user

• Reduction in total ticket cycle time

• Resolution at the lowest cost point

• Ticket avoidance

SERVICE DESK SUPPORT

  • World-class technical support in multiple languages, from multiple locations, and with the latest tools, processes and technology.
  • Experienced technical specialists with extensive training work to strict performance and delivery standards
  • Agents promptly and reliably handle thousands of helpdesk interactions per month through to resolution, including incident and request response, and change and problem ticket management.
  • We use an ITIL framework for our proactive, predefined approach. As part of our continuous improvement commitment, best practices are meticulously followed, constantly reviewed and adapted.
  • Process owners ensure consistency across all delivery centers.
  • Qualified teams work swiftly to resolve and manage incidents to satisfy our customers and keep them productive in the tasks they have been hired to undertake.

REMOTE SUPPORT & DISPATCH

  • Reduce your support footprint, while retaining high technical support standards and reach to remote operations.
  • Our proven methods for centralizing and managing remote operations provide reliable support for

– Remote diagnostic and resolution

– Onsite dispatch – Smart Hands

– IMACD Management

– EUC / Request Fulfillment

– Depot models / Managed Inventory

– Warranty and break fix management