With its commitment to excellence and the promise to deliver on the clients’ expectations, Euroanswer is at the forefront of the industry, constantly looking at new way of bringing added value. Our solutions help clients to develop the right strategies according to their business goals, select the right IT service providers, reduce costs and take advantage of external expertise and assets. If you feel like IT issues are taking up too much of your time and you also spend a lot of energy troubleshooting, Euroanswer’s experts are here, ready to help you! Outsource your IT/Technical support process and services to us, thus allowing you to focus more on the company’s core business and goals.
Relying on best business practices, proven approaches and technology experience, our experts are working closely with each and every enterprise in order to develop quality solutions according to its business needs. Our customizable, modular and combinable services are backed by the quality of good project discipline and communication, defining a clear set of values that make Euroanswer the preferred choice of many when it comes to IT Outsourcing. We have refined an approach that was developed to help manage and predict IT costs while increasing the business value that IT brings to your enterprise.
From the start of a partnership with a new customer, we help define a broader spectrum of performance targets, including measurable business outcomes such as increased customer satisfaction, better standards of service management, consistent standards of delivery across markets or geography, multi-lingual agents to bridge language gaps and understand support requirements.
Measurable value designed to lower total cost of ownership, and increase end user productivity and satisfaction with IT. We focus on customer experience and satisfaction, measure performance in reducing tickets per end user, through ticket avoidance and proactive problem management. We pay attention to resolutions, and constantly seek to drive resolution at the lowest cost point, thus reducing total ticket cycle time, and driving higher levels of productivity and an improved understanding of an organisations infrastructure usage.