For many companies, IT issues and troubleshooting consume a lot of time and energy. Euroanswer’s ITOManaged Services allow your organization to approach IT support and helpdesk in a strategic way. We help you select the optimal service providers, reduce costs, and leverage external expertise and assets so your staff can spend more time on core business activities.
Our IT outsourcing company services are built on best practices, proven approaches and deep technology expertise. Designed to deliver maximum value, predictable IT costs and the highest quality customer service, all of our ITO solutions are completely customisable and modular in nature.Our multilingual agents in four Eastern European delivery centers help to bridge language gaps and provide comprehensive support across multiple markets and geographies.
Euroanswer defines a broad spectrum of performance outcomes, includingimproved customer satisfaction, increased user productivity, higher service management standards, and consistent delivery standards. ITO services performance targets may include:
• Reduction in the number of tickets per end user
• Reduction in total ticket cycle time
• Resolution at the lowest cost point
• Ticket avoidance