Clients

hp
bitdefender
ing
lycatel
intesa
hbo
photofancy

Case study

bitdefender

Bitdefender is led by a vision to be the most trusted cybersecurity technology provider in the world. The company constantly anticipates, innovates and goes the extra mile in delivering robust security you can rely on.

Bitdefender technologies protect half a billion endpoints since 2001. These machines form a security network that provides them with state-of-the-art telemetry and security intelligence. Each device inside this network is connected to our cloud-based technologies and, besides being protected, they contribute real-time feedback to the malware heat map from around the globe.

Our R&D team is at the center of Bitdefender to ensure we are equipped to look after our customers’ interests both now and in the future.

500+ team of engineers and researchers

4-year average median tenure of R&D team

20+ new products and product versions delivered over the past three years

25% of annual R&D spending allocated to visionary “security dreams”

22 patents (US PTO) granted, plus 37 pending and 24 in preparation

 

“We have a very good business relationship with Euroanswer. From the very beginning, everything was going as planned and the entire Euroanswer team involved in our projects dealt with all possible risks to ensure a smooth project implementation; they adapted very fast to every change and communicated very well. From an operational perspective, both agents’ team and management team deliver excellent quality – all our SLA’s were very close to target from the first month Their ability to ramp-up projects in a short time is also one of the things I appreciate the most when it comes to a BPO provider.”

Dragos Turmac / Manager of Outsourcing Projects, Bitdefender

Dragos TurmacManager of Outsourcing Projects, Bitdefender

We have a very good business relationship with Euroanswer. From the very beginning, everything was going as planned and the entire Euroanswer team involved in our projects dealt with all possible risks to ensure a smooth project implementation; they adapted very fast to every change and communicated very well. From an operational perspective, both agents’ team and management team deliver excellent quality – all our SLA’s were very close to target from the first month Their ability to ramp-up projects in a short time is also one of the things I appreciate the most when it comes to a BPO provider.

Steven FaulknerMobile Union Limited / mtxpress

Two years ago we took a decision to outsource a large portion of our Client Service and Call Centre activities to Euroanswer. I must say that they have proved a valuable partner always delivering in terms of service delivery and understanding our needs with a flexible and collaborative approach to our business. I would highly recommend Euroanswer for any company looking for good value for money when outsourcing its Delivery Center activities.

Stefan GheorgheDirector Servicii Comune, CEZ Group

During the past year, Euroanswer delivered Delivery Center services regarding electrical fault calls and proved they are a trustworthy partner, by always being in compliance with our contractual agreement. The cooperation with the Euroanswer management team was very efficient, with really good answering times, even though it was very difficult to forecast the daily volume of calls. Euroanswer always made sure the service they delivered was in accordance with the quality requested by CEZ Romania for our consumers.

Daniela PanaitescuManager Customer Operations, Unicredit Leasing

During the three years of cooperation, the relationship with Euroanswer was permanently expanded. We have found in this particular Delivery Center a trustworthy partner, constantly preoccupied with improving its services, whilst adapting them to our needs. I truly appreciate their flexibility and speed of reaction to the changes that always occur in our business. To us, the quality of the service provided to our customers is most important; Euroanswer’s understanding of this is great and they are always in search of new ways to help us become better.

Daniel VarabiefService Delivery Manager, Hewlett-Packard (Romania)

Over the past five years, Euroanswer has provided Contact Centre functionality for HP customers in Central & Eastern Europe. They have proven themselves to be a reliable partner, eager to get alongside and understand our business needs and the needs of our customers. Somehow a Contact Centre operating model relies on three building blocks: people, technology and processes; Euroanswer’s utilization of these components has shown us a company whose scalability and flexibility belies their maturity in terms of years. HP looks forward to strengthening its relationship with Euroanswer as we continue to build upon the capability we have created over the past five years.

Stefan IonIT Operations and Service Desk Manager, ING Bank

The services Euroanswer has been offering ING since October 2007, consisting of handling all Helpdesk calls for the internal client, have proven us we are interacting with a team for whom trust, communication, promptitude and giving are top qualities when it comes to a business relationship. ING Bank recommends Euroanswer for the utility of the services they offer, for the quality of the people, the flexibility and capability they have proven: adapting themselves to the clients’ needs, offering intelligent and efficient solutions with a problem solving orientation, clarity and professionalism of all activity reports. We hereby thank them and wish them the best of luck in all future projects!