2017

GDPR

Implementing the new European General Data Protection Regulation

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By Mirela Cazacu, DPO & Quality Manager @ Euroanswer   The latest priority of the business environment is focusing on the new European General Data Protection Regulation – especially knowing that non-compliance might lead to high fines. Looking further than the punitive measures, the regulation comes to cover the gaps within the local regulations of […]

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SUCCESSFUL RENEWALS – A CONSEQUENCE OF LONG LASTING PERFORMANCE

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At every beginning of a partnership we take care that all necessary actions go as planned and that the dedicated Euroanswer team involved in the project evaluates all possible risks to ensure a smooth implementation. Also, we permanently make sure to adapt very fast to every requested change and deliver it through an excellent communication. […]

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Saving hearts, saving our future

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We started this company thinking about the future, a concept that lives with us every day. A concept that feeds dreams, sets strategies and gives us hope, sustaining our mission, combined with our values. Is not just the future of the company we are thinking of, is the one of our employees, clients and a […]

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Paul Scanlon

Paul Scanlon, our CEO, on People Management and Modern Technology

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Let’s start from the beginning. You chose to coordinate a Romanian company. How was the cultural shift, was it easy for you? How about the organizational culture?  I have enjoyed and gained a lot of experience and understanding of various cultural attributes associated with a diverse range of people over the course of my career.  […]

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Euroanswer Bucharest: People, Services and Numbers

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How did it all begin. What do we say Euroanswer Bucharest’s story started in 2004, when the company had 30 agents and a lot of hope and enthusiasm. Today we have a team of 96 customer representatives who offer support services for 24 active clients in 16 languages. This location is Euroanswer’s headquarters, concentrating the […]

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Attitude is everything

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Vulnerability. For some of use just a word that makes us think of weaknesses, deep emotions and challenges. For those who find themselves in this kind of situations is a powerful resource that feeds their determination, builds their strength and faith. It’s this second human category that offers our society role models and inspiration muses, […]

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Mirela Cazacu

Staying true to our vision – the ISO 9001:2015 certification

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Our vision is To Lead in Customer experience, Sustain a reputation for Value Creation and Process Excellence. Euroanswer has built its internal policies and procedures by following the requirements of the ISO Quality Management System. The Service Delivery processes are united under the Euroanswer SD Best Business Practices Catalogue, while the records are centralized under […]

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Euroanswer Galati: People, Values and Experiences

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Euroanswer Galati: the perfect place for professional services based on innovation and customer centricity. With a history of over 5 years of customer services provided for global leading IT and Telecommunications customers, Euroanswer Galati beautifully developed from a small and full of enthusiasm team to over 100 team members. We offer support in 4 languages […]

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