YOU’RE IN GREAT COMPANY

COMPANY MILESTONES

ABOUT OUR DELIVERY CENTERS

Bucharest, Romania

90 to 500 seats

96 agents

16 used languages: English, Italian, French, Spanish, Portuguese, Romanian, German, Dutch, Danish, Swedish, Norwegian, Finnish, Hungarian, Greek,  Arabic, Japanese.

Galati, Romania

91 to 300 seats
93 agents
6 languages: English, Russian, Italian, French, Spanish, Romanian

Skopje, Macedonia

85 to 300 seats
73 agents
18 languages: English, Macedonian, Serbian, Croatian, Bosnian, Slovenian, Albanian, Bulgarian, Russian, Czech, Slovakian, Polish, Turkish, Italian, French, Spanish, German, Dutch

OUR VISION

● Creatively balance talent with technology to deliver best practices.

OUR VALUES

The entire Euroanswer team believes in and adheres to a clear set of values that are a driving force behind our customer experience delivery, strategic planning, and daily operations.
● Innovation

● Team work

● Customer centricity

● Integrity

QUALITY POLICY STATEMENT

Commitment to Quality

As a leading call center outsourcing supplier, Euroanswer maintains a high level of quality by actively listening to our customers, providing tailored solutions, and offeringan exceptional customer experience. Our dedicated professionals practices our quality standards by, approaching each work day with professionalism, a learning mindsetand a positive attitude, while maintaining focus on our core purpose: delivering customer service excellence.

ISO9001
ISO 9001 - Quality Management System Certification

Euroanswer’s Quality Management System, applicable to the provision of call center and BPO services, is now validated by NQA-UKAS through the ISO 9001:2015 certification.

Euroanswer has implemented and followed ISO standards for many years, their unquestionable value was of great benefit to our organization and our customers: by simplifying, clarifying and driving consistency, we raised our vision’s foundation – Process Excellence. We strongly believe that a thorough analysis of our processes and of the manner in which they interrelate leads to more consistent, predictable results and represents the core for our Continuous Improvement strategy.

Community

At Euroanswer, people come first – the people in our organization, and also the people in our communities. We understand the importance of giving back, so we proudly support community initiatives and take part in various activities, nationwide and around the world. Through community engagement, we believe that everyone benefits.

Sustainability

Euroanswer is committed to reducing our impact on the natural environment. We also focus on finding new methods to efficiently use available resources to deliver quality services and meet customer expectations. Encouraging all of our employees to act as good stewards of the environment, we actively participate in recycling programs, energy conservation measures and environmental awareness programs.

OUR TEAM

MARIAN RAIANU
CEO
GEORGIANA GHEORGHITA
SENIOR SERVICE DELIVERY MANAGER
LUCIAN NEAGOE
SALES AND MARKETING DIRECTOR
NEDELJKO IVANOVIC
SERVICE DELIVERY MANAGER
ANCA MARTIN
FINANCE MANAGER