BPO Managed Services

Our services are flexible and have been designed to help you focus on your core activities. Whether you need help with low priority, core processes or mission critical work instructions, Euroanswer can work with you to map your services, leaving you with more resources to invest in strategic initiatives, improve your business and increase competitiveness. Our BPO services are delivered through an integrated network of Centers and multi-lingual people who provide sourcing options to meet your needs and goals. Thanks to our automated tools for workflow and process management, we manage our capacity and adjust requirements according to our customer’s needs, in line with their business objectives and managed by our teams.

Whether your organization is a complex enterprise, a growing mid-sized business, our outsourcing solutions can help you increase productivity, reduce costs and improve performance delivery.

With years of experience, Euroanswer simplifies complex BPO services, helping improve our clients’ efficiency and productivity while delivering measurable results. Our BPO services are custom tailored to each customer’s business model and needs, being provided by our enterprise network of Delivery Centers in Europe. The quality standards are consistent with regulated industries, we focus on the value of outputs and a high-performance culture defines our service. With proven BPO expertise and a multilingual and highly trained staff, Euroanswer is looking forward to welcoming new clients to its growing portfolio.

Tailored Customer Support

  • bring resolve to any available customer challenges, questions and concerns, related to products or services
  • providing assistance and qualitative consultations in order to help customers achieve a cost effective and correct use of a purchased product/service
  • covers all phases all phases related to product life cycle or service use: planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product
  • delivered through all available communication channels: phone, chat, email, social media

Technical Support

  • providing extensive assistance for users of technology products (including, but not limited to, mobile phones, televisions, computers, software products or other informatics, electronic or mechanical goods)
  • monitoring incoming requests and adapting the information quality and supply by applying ‘learn and develop’ principle to the team’s core information support
  • adapting service delivery according to volume and specific of incoming requests
  • delivered through all available communication channels: phone, chat, email, social media or custom developed support tools (site/app/platform)

Data Entry & Processing / Harvesting

  • includes research and extraction of targeted data from an available source, processing and rendering it in an easily accessible, digital format
  • insures more efficient methods for organizational data handling & protection
  • fast data retrieval & efficient data control (circulation, loss or damage)