YOU’RE IN GREAT COMPANY

COMPANY MILESTONES

ABOUT OUR DELIVERY CENTERS

Bucharest, Romania

90 seats – up to 500 seats

96 agents

16 used languages: English, Italian, French, Spanish, Portuguese, Romanian, German, Dutch, Danish, Swedish, Norwegian, Finnish, Hungarian, Greek,  Arabic, Japanese.

Galati, Romania

91 seats – up to 300 seats
93 agents
6 languages: English, Russian, Italian, French, Spanish, Romanian

Skopje, Macedonia

85 seats – up to 300
73 agents
18 languages: English, Macedonian, Serbian, Croatian, Bosnian, Slovenian, Albanian, Bulgarian, Russian, Czech, Slovakian, Polish, Turkish, Italian, French, Spanish, German, Dutch

SIBIU, ROMANIA

30 seats – up to 300
10 agents
5 languages: English, Romanian, French, Hungarian, German

Euroanswer is fully committed to providing customers with choices and flexibility in terms of location and price. As such, we arecontinually analysing and assessing new opportunities to open additional Euroanswer Delivery Centers.

OUR VISION

To lead in customer experience.
Sustain a reputation for Value Creation and Process Excellence.
Be partner of choice for small to medium sized outsourcing opportunities.

OUR VALUES

The entire Euroanswer team believes in and adheres to a clear set of valuesthat are a driving force behind our customer experience delivery, strategic planning, anddaily operations.

● Innovation

● Team work

● Customer centricity

● Integrity

QUALITY POLICY STATEMENT

Commitment to Quality

We at Euroanswermaintain a high level of quality by actively listening to our customers, providing tailored solutions, and offeringexceptional service. Our team of dedicated professionals practices our quality standards by setting examples of accountability, learning mindset, and positive attitude whilst keeping a focus on our main purpose: service excellence for our customers.

ISO9001
ISO 9001 - Quality Management System Certification

Our company’s Quality Management System, applicable to the provision of call center and BPO services, is now validated by NQA-UKAS through the ISO 9001:2015 certification.

Euroanswer has implemented and followed ISO standards for many years now, their unquestionable value was of great benefit to our organization and our customers: by simplifying, clarifying and driving consistency, we raised our vision’s foundation – Process Excellence. We strongly believe that a thorough analysis of our processes and of the manner in which they interrelate leads to more consistent, predictable results and represents the core for our Continuous Improvement strategy.

Community

At Euroanswer, people come first – the people in our organization, and also the people in our communities. We understand the importance of giving back, so we proudly support community initiatives and take part in various activities, nationwide and around the world. Through community engagement, we believe that everyone benefits.

Sustainability

Euroanswer is committed to reducing our impact on the natural environment. We also focus on finding new methods to efficiently use available resources to deliver quality services and meetcustomerexpectations. Encouraging all of our employees to act as good stewards of the environment, we actively participate in recycling programs, energy conservation measures and environmental awareness programs.

OUR TEAM

ANDREI MIRON
INNOVATION DIRECTOR
LUCIAN NEAGOE
SALES AND MARKETING DIRECTOR
MARIAN RAIANU
COMMERCIAL DIRECTOR
NEDELJKO IVANOVIC
SERVICE DELIVERY MANAGER
MIHAELA ANTONICA
HUMAN RESOURCES MANAGER
ANCA MARTIN
FINANCE MANAGER
SANJA MRSIK
SITE MANAGER
GEORGIANA GHEORGHITA
SENIOR SERVICE DELIVERY MANAGER
MIRELA CAZACU
QUALITY ASSURANCE MANAGER