A GREAT COMPANY STARTS WITH US

Milestones in our evolution

Sites overview

Bucharest, Romania

90 seats – up to 500 seats
96 agents
24 active clients
16 used languages: English, Italian, French, Spanish, Portuguese, Romanian, German, Dutch, Danish, Swedish, Norwegian, Finnish, Hungarian, Greek,  Arabic, Japanese.

Galati, Romania

91 seats – up to 300 seats
93 agents
5 active clients
6 languages: English, Russian, Italian, French, Spanish, Romanian

Skopje, Macedonia

85 seats – up to 300
73 agents
13 active clients
18 languages: English, Macedonian, Serbian, Croatian, Bosnian, Slovenian, Albanian, Bulgarian, Russian, Czech, Slovakian, Polish, Turkish, Italian, French, Spanish, German, Dutch

SIBIU, ROMANIA

30 seats – up to 300
10 agents
2 active clients
5 languages: English, Romanian, French, Hungarian, German

Future locations: An integral part of our development strategy, is to continually analyse and assess new opportunities to open additional Euroanswer Delivery Centres – providing our customers with choices and flexibility in both price and location for their service requirements.

OUR VISION

To Lead in Customer experience, Sustain a reputation for Value Creation and Process Excellence. Position EA as Partner of choice in the small to medium sized outsourcing opportunities.

OUR MISSION

To Create Sustainable value to Customers, Shareholders, Employees. Providing innovative and differentiated BPO and ITO solutions to our clients. Contribute to society at large.

OUR VALUES

The entire Euroanswer team believes in and adheres to a clear set of values. More than meaningful words, we think these values are instrumental in the evolution of the company, a driving force behind our strategy and daily operations.
Innovation  •  Team work  •  Customer centricity  •  Integrity

QUALITY POLICY STATEMENT

Commitment to Quality

We, at Euroanswer, are maintaining a high level of Quality by actively listening to our customers and by striving to offer tailored services. Our team of dedicated professionals understands and practices our Quality standards by setting examples of accountability, learning mindset, positive attitude whilst keeping their focus on our main purpose: service excellence for happy customers who would be ready to recommend our company.

Quality Policy

We will ensure exceptional customer experience for each and every support interaction by treating all our customers as we would wish to be treated ourselves and, by maintaining a sense of urgency, we will provide the best and timely solution available.

Paul Scanlon
Chief Executive Officer

Community

At Euroanswer, people come first. The people in our team, but also the people around us. We understand the importance of giving back, so we help – to develop the communities living around our operational centers and contribute to the needs of organizations that share that support for people that need it. We proudly support community initiatives and take part in various activities, nationwide and around the world. Euroanswer grows together with the experience our teams gain in engaging with our community.

Sustainability

We are committed to finding ways in which we can reduce our impact on the natural environment. We also focus on finding new methods to efficiently use available resources to deliver quality services and meeting our customers’ expectations. Encouraging all of our employees to act as good stewards of the environment, we actively participate in recycling programs, energy conservation measures and employee environmental awareness programs.

OUR TEAM

PAUL SCANLON
CHIEF EXECUTIVE OFFICER
LUCIAN NEAGOE
SALES AND MARKETING DIRECTOR
MARIAN RAIANU
COMMERCIAL DIRECTOR
ANDREI MIRON
INNOVATION DIRECTOR
VASILE MITREA
CHIEF TECHNICAL OFFICER
MIHAELA ANTONICA
HUMAN RESOURCES MANAGER
GEORGIANA GHEORGHITA
SENIOR SERVICE DELIVERY MANAGER
GEORGE CALUGARU
SERVICE DELIVERY MANAGER
ALEXANDRU ANGHEL
SERVICE DELIVERY MANAGER
NEDELJKO IVANOVIC
SERVICE DELIVERY MANAGER
ANCA MARTIN
FINANCE MANAGER
MIRELA CAZACU
QUALITY ASSURANCE MANAGER
SANJA MRSIK
SITE MANAGER