At the 8th edition of the Romanian Contact Center Awards, Euroanswer was awarded Best Medium Support Center in the Business Process Outsourcing category. The event took place on 18th March at JW Marriott Bucharest Grand Hotel. „For Best Medium Support Center, in the Business Process Outsourcing category, the jury evaluates the extent to which each candidate […]Read More
Updated May 24th
Euroanswer is committed to being compliant to the EU General Data Protection Regulation and to data privacy and security compliance globally.
We respect individual privacy and we value the confidence of our customers, employees, business partners and suppliers. We collect, use and disclose Personal Data in a manner consistent with the requirements of the General Data Protection Regulation.
The use of Personal Data collected throughout our services shall be limited. Euroanswer will collect only Personal Data which is relevant for the purposes for which it is to be used. Euroanswer will ensure that Personal Data is accurate, relevant and limited to its intended use. The processing of the data will be based on data subjects’ consent, obtained prior to the processing.
As Euroanswer is a data processor for its customers and data controller for Personal Data we collect through the recruitment activities, subscriptions to our newsletter and requests for information via the website, e-mail or phone, we have a wide focus on protecting the Personal Data and information confidentiality that we are processing, and we have taken all the reasonable steps to identify and protect the information assets within the organization with the purpose to avoid destruction, improper disclosure, improper editing or unauthorized use of any personal data or information relating to our customers, employees, suppliers, business partners, strategy, management and other related concepts.
Freedom of Choice
You are in the control of the information you provide to Euroanswer and you have choices about the data we collect. When you are asked to provide Personal Data, you may decline. You can also specify the type of data that you entitle us to keep from you and the timeline, we will always respect your requests. Upon request, Euroanswer will grant individuals reasonable access to Personal Data that it holds about them. In addition, Euroanswer will take reasonable steps to ensure the capability for the individuals to correct, amend, delete personal data that is inaccurate or incomplete.
Security of Personal Data
Euroanswer understands the importance of building the right awareness amongst the teams in order to diminish risks of human error, theft, fraud and misuse. Euroanswer’s efforts include training employees to implement data protection & security policies and regular awareness trainings for the entire staff. Euroanswer employees’ obligations include written confidentiality agreements and compliance with company policies concerning protection of confidential information.
Euroanswer has appointed a Data Protection Officer and an intervention team who act as point of contact for any concerns the employees might have related to a possible Personal Data breach. The team promptly evaluates and responds to incidents that create suspicions of unauthorized handling of data. If Euroanswer determines that your data has been misappropriated (including by a Euroanswer employee) or otherwise wrongly acquired by a third party, Euroanswer will promptly report such misappropriation or acquisition to you.
Euroanswer will conduct annual compliance audits of its relevant privacy practices to verify adherence to this statement. The audit will be conducted under the direction of the Data Protection Officer. The Data Protection Officer is always available to respond to any concern addressed from outside the company and is constantly monitoring the overall compliance of the company to the EU General Data Protection Regulation and to data privacy and security compliance globally. Any employee that the Company determines is in violation of this privacy statement will be subject to disciplinary action up to and including termination of employment. Any entity or Third Party that violates this privacy statement shall be in material breach of all agreements with Euroanswer and shall defend and indemnify Euroanswer from claims related to such violations.
Personal Data Collected and Usage
Communication. We use data we collect to deliver and personalize our communication with you. Additionally, you can sign up for email subscriptions and choose whether you wish to receive newsletters from Euroanswer by email.
Recruitment. Should you interact with our recruitment team, we may ask for certain data, including educational and employment background & contact information. You also may choose to provide Euroanswer additional information, such as your CV, letter of intent or transcripts; employment references and related information; compensation expectations.
We use data we collect to communicate with you, to manage Euroanswer’s recruiting and hiring processes, and for compliance with corporate governance and legal and regulatory requirements. If you are hired, the information may be used in connection with employment and corporate management.
The Personal Data provided to the recruitment team will only be used for the recruiting process. Based on your approval we may keep the data for future opportunities in our company. Candidates can ask for deletion of their data at any time, if they don’t wish to keep up their application by notifying their recruiter or contacting the Data Protection Officer of Euroanswer.
In addition, Euroanswer may collect information from third parties, for example, in connection with a background or employment check and/or an employment reference.
Website Cookies Controls
Transmission of Personal Data
We share your Personal Data with your consent and as necessary to complete any transaction you have requested or authorized. In addition, we might share Personal Data among Euroanswer-controlled affiliates. We also share Personal Data with suppliers or partners working on our behalf for the purposes described in this statement. In such cases, these companies must adhere to our data privacy and security requirements and are not allowed to use Personal Data they receive from us for any other purpose.
When we transfer Personal Data from the European Area to other countries, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.
We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
Retention of Personal Data
Euroanswer retains Personal Data for as long as necessary to provide the contracted services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements.
When Personal Data is deleted, it is removed from live systems, but may remain in a backup format for up to 6 months. Data, whether in live or backup format, will be protected following precise Security mechanisms.
We will update this privacy statement when necessary to reflect customer feedback and changes in our services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Euroanswer will use your Personal Data, we will notify you either by obviously posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Euroanswer is protecting your information.
How to Unsubscribe or Opt-out
Individuals who subscribe to e-mail lists via our website will receive periodic updates from Euroanswer by e-mail. You may opt out of receiving future information via e-mail by using the unsubscribe procedure specified in the e-mail message.
Name Mirela Cazacu
Phone +40 21 3082016
Mobile +40 732 656664