more than LISTENING and SPEAKING for you
Welcome! You are in the right place
We have the know-how and expertise to develop a fully featured call center Service (voice/email/chat/sms – operator) for you and your customers.
Our bespoke customer solution reflects our vision and strategic focus: adding value to your operations with technical and communication call center outsourcing solutions, whilst maintaining an excellent level of customer satisfaction and brand awareness.
Words from Clients
- Manager of Outsourcing Projects, BitDefender
We have a very good business relationship with Euroanswer. From the very beginning, everything was going as planned and all Euroanswer team involved in our projects mittigated all possible risks to ensure a smooth project implementation; they adapted very fast to all changes appeared and communicated very well. From an operational perspective, both agents’ team and management team deliver excellent quality – all our SLA’s were very close to target from the first month.
- IT OPERATIONS AND SERVICE DESK MANAGER, ING BANK
The services Euroanswer offers ING, ever since October 2007, consisting of handling all Helpdesk calls for the internal client, have proven us we are interacting with a team for whom trust, communication, promptitude and giving are top qualities when it comes to a business relationship. ING Bank recommends Euroanswer for the utility of the services they offer, for the quality of the people, the flexibility and capability they have proven: adapting themselves to the clients’ needs, offering intelligent and efficient solutions with a problem solving orientation, clarity and professionalism of all activity reports. We by here thank them and wish them the best of luck in all future projects!
- SERVICE DELIVERY MANAGER, HEWLETT-PACKARD (ROMANIA)
Over the past 5 years, Euroanswer has provided call centre functionality for HP customers in Central & Eastern Europe. They have proven themselves to be a reliable and re-doubtable partner, eager to get alongside and understand our business needs and the needs of our customers. Somehow a call centre operating model relies on 3 building blocks, people, technology and processes; Euroanswer’s utilization of these components has shown us a company whose scalability and flexibility belies their maturity in terms of years. Their service offering in terms of IT solution design is attractive and complete and their language coverage as a call centre makes them a very compelling proposition to HP. Businesses looking to optimize opportunities for call centre activities in that region would do well to consider Euroanswer. Their management team has been a joy to work with. Their straightforward open dialogue makes it easy to engage with Euroanswer at all levels within their organization. HP looks forward to strengthening its relationship with Euroanswer as we continue to build upon the capability we have created over the past 5 years.
- CEO & General Director, Blue Air
In order to improve our services, two years ago we turned to the experience and the professionalism of Euroanswer for Call Center outsourcing. The partnership has proved to be a success in the relation with our passengers, due to their ability to adapt constantly to customer requirements, operative communication services, staff courtesy and professionalism for any information about Blue Air services. By always being available to its customers, we trust Euroanswer to be a reliable partner, and therefore we highly recommend it to its customers and business partners.
- Manager Customer Operations, Unicredit Leasing
During the three years of cooperation, the relationship with Euroanswer was constantly expanded. We have found in this particular Call Center a trustworthy partner, constantly preoccupied with improving its services, whilst adapting them to our needs. I truly appreciate their flexibility and speed of reaction to the changes that always occur in our business. To us, the quality of the service provided to our customers is most important; Euroanswer’s understanding of this is great and they are always in search of new ways to help us become better.
- Director Servicii Comune, CEZ Group
During the past year, Euroanswer delivered Call Center services, regarding electrical fault calls and proved they are a trustworthy partner, by always being in compliance with our contractual agreement. The cooperation with the Euroanswer management team was very efficient, with really good answering times, evan though it was very difficult to forecast the daily volume of calls. Euroanswer always made sure that the service they delivered was in accordance with the quality requested by CEZ Romania, for our consumers.
- Acting Director, Kantor Management Consultants
I am pleased to provide a reference for the CATI service Euroanswer has delivered to us. We have used Euroanswer to carry out two difficult telephone surveys for us, one focused on 255 rural communities the second covering 40 local authorities. In both cases Euroanswer had to research the correspondents, carry out the survey and provide an initial analysis of results. We have found Euroanswer to be a cost effective helpful research partner. They were responsive and helpful while we were finalising the questionnaire design and the sample specification. They showed a very helpful degree of flexibility in working with us to launch and conduct the survey. They conducted the research effectively delivering the results quicker than expected. They remained helpful post research in responding to additional questions we had about the process and the initial analysis they carried out. I have no hesitation in recommending them to other clients.
- Mobile Union Limited/ mtxpress
Two years ago we took a decision to outsource a large portion of our Client Service and Call Centre activities to Euroanswer. I must say that they have proved a valuable partner always delivering in terms of service delivery and understanding our needs with a flexible and collaborative approach to our business. I would highly recommend Euroanswer for any company looking for good-value for-money when outsourcing its contact centre activities.