• more than listening and speaking for you

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  • Customer support BPO

    Tailored to each customer's business model and needs
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  • IT Outsourcing

    Focus on your core business. We take care of the rest.
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Welcome to Euroanswer

Since 2003, Euroanswer has evolved into a value leader in Pan-European BPO & ITO services. Our prime delivery center is in the capital of Romania; we have four delivery centers in Bucharest, Galati Skopje and Sibiu that provide support in 28 languages to customers in more than 40 countries.
For over ten years, we have built a strong business relationship with global leading IT and Telecommunications customers Globally. Through our world-class customer services, product support and direct marketing campaigns, we help companies from all over the world develop their business.
Every year, our business has grown by 30%, reaching an almost 400% growth over the last 13 years. These are not just numbers, but a testament to our steady evolution and commitment to serve an increasing demand for nearshore, BPO and ITO services.
We strongly believe that our people are the key to continuing our great success story, we invest in our company and in our people. We assure a multicultural working environment where career path and people development is a core focus.

Services

Customer Support BPO

We support clients from leading industries, consistently delivering world-class services in multiple languages across our near shore delivery centers.

IT Outsourcing

Whether it’s Service Desk or Remote Support and Dispatch, outsourcing to Euroanswer lets you focus on your core business. We’ll take care of the rest.

itil-logo Aiming to deliver value to our clients, Euroanswer has consistently worked within the ITIL framework, as well as utilising ITSM tools. Providing services that meet the needs of our clients, planning and managing changes so they don’t cause disruption to the business and managing incidents, request and problem candidates, our deep understanding of availability, security, capacity, and continuity ensures our commitment to deliver class-leading services, configured for the industry our clients’ request.

iso9001Our Quality Analysts follow best business practices, aligned to an ISO9001 Quality program. Our working processes support our Technicians, through regular 1on1s and Best Practice Workshops. At every level, we empower our employees and provide them with the knowledge and approach to manage tasks smoothly and efficiently through consistent and proven procedures. The result is a team of well-trained, detail-oriented, resourceful specialists handling our customers’ requests.

FACTS & FIGURES

specialists

clients

languages

customer interactions/year

delivery centers

countries

CLIENTS

hp
bitdefender
ing
lycatel
intesa
hbo
photofancy

Testimonials

Dragos TurmacManager of Outsourcing Projects, Bitdefender

We have a very good business relationship with Euroanswer. From the very beginning, everything was going as planned and the entire Euroanswer team involved in our projects dealt with all possible risks to ensure a smooth project implementation; they adapted very fast to every change and communicated very well. From an operational perspective, both agents’ team and management team deliver excellent quality – all our SLA’s were very close to target from the first month Their ability to ramp-up projects in a short time is also one of the things I appreciate the most when it comes to a BPO provider.

Steven FaulknerMobile Union Limited / mtxpress

Two years ago we took a decision to outsource a large portion of our Client Service and Call Centre activities to Euroanswer. I must say that they have proved a valuable partner always delivering in terms of service delivery and understanding our needs with a flexible and collaborative approach to our business. I would highly recommend Euroanswer for any company looking for good value for money when outsourcing its Delivery Center activities.

Stefan GheorgheDirector Servicii Comune, CEZ Group

During the past year, Euroanswer delivered Delivery Center services regarding electrical fault calls and proved they are a trustworthy partner, by always being in compliance with our contractual agreement. The cooperation with the Euroanswer management team was very efficient, with really good answering times, even though it was very difficult to forecast the daily volume of calls. Euroanswer always made sure the service they delivered was in accordance with the quality requested by CEZ Romania for our consumers.

Daniela PanaitescuManager Customer Operations, Unicredit Leasing

During the three years of cooperation, the relationship with Euroanswer was permanently expanded. We have found in this particular Delivery Center a trustworthy partner, constantly preoccupied with improving its services, whilst adapting them to our needs. I truly appreciate their flexibility and speed of reaction to the changes that always occur in our business. To us, the quality of the service provided to our customers is most important; Euroanswer’s understanding of this is great and they are always in search of new ways to help us become better.

Daniel VarabiefService Delivery Manager, Hewlett-Packard (Romania)

Over the past five years, Euroanswer has provided Contact Centre functionality for HP customers in Central & Eastern Europe. They have proven themselves to be a reliable partner, eager to get alongside and understand our business needs and the needs of our customers. Somehow a Contact Centre operating model relies on three building blocks: people, technology and processes; Euroanswer’s utilization of these components has shown us a company whose scalability and flexibility belies their maturity in terms of years. HP looks forward to strengthening its relationship with Euroanswer as we continue to build upon the capability we have created over the past five years.

Stefan IonIT Operations and Service Desk Manager, ING Bank

The services Euroanswer has been offering ING since October 2007, consisting of handling all Helpdesk calls for the internal client, have proven us we are interacting with a team for whom trust, communication, promptitude and giving are top qualities when it comes to a business relationship. ING Bank recommends Euroanswer for the utility of the services they offer, for the quality of the people, the flexibility and capability they have proven: adapting themselves to the clients’ needs, offering intelligent and efficient solutions with a problem solving orientation, clarity and professionalism of all activity reports. We hereby thank them and wish them the best of luck in all future projects!