Customer Support BPO
We support clients from leading industries, consistently delivering world-class services in multiple languages across our near shore delivery centers.
Since 2003, Euroanswer has evolved into a value leader in Pan-European BPO & ITO services. Our prime delivery center is in the capital of Romania; we have four delivery centers in Bucharest, Galati Skopje and Sibiu that provide support in 28 languages to customers in more than 40 countries.
For over ten years, we have built a strong business relationship with global leading IT and Telecommunications customers Globally. Through our world-class customer services, product support and direct marketing campaigns, we help companies from all over the world develop their business.
Every year, our business has grown by 30%, reaching an almost 400% growth over the last 13 years. These are not just numbers, but a testament to our steady evolution and commitment to serve an increasing demand for nearshore, BPO and ITO services.
We strongly believe that our people are the key to continuing our great success story, we invest in our company and in our people. We assure a multicultural working environment where career path and people development is a core focus.
Aiming to deliver value to our clients, Euroanswer has consistently worked within the ITIL framework, as well as utilising ITSM tools. Providing services that meet the needs of our clients, planning and managing changes so they don’t cause disruption to the business and managing incidents, request and problem candidates, our deep understanding of availability, security, capacity, and continuity ensures our commitment to deliver class-leading services, configured for the industry our clients’ request.
Our Quality Analysts follow best business practices, aligned to an ISO9001 Quality program. Our working processes support our Technicians, through regular 1on1s and Best Practice Workshops. At every level, we empower our employees and provide them with the knowledge and approach to manage tasks smoothly and efficiently through consistent and proven procedures. The result is a team of well-trained, detail-oriented, resourceful specialists handling our customers’ requests.