BUSINESS PROCESS OUTSOURCING (BPO SErvices)
We support industry leaders consistently delivering world-class services in multiple languages from our near shore delivery centers.
Euroanswer is a leading provider of business process outsourcing (BPO) and information technology outsourcing (IT Outsourcing) services for customers around the world. Customer experience excellence is our business. Through our primary delivery center in Bucharest, Romania and four additional centers in Galati and Sibiu (Romania), Skopje (Macedonia) and Kiev (Ukraine), we provide support in 28 languages to customers in more than 40 countries. Global organizations rely on us to deliver world-class customer service, product support, IT support, and direct marketing campaigns to their customers and employees.
Since our inception in 2003, Euroanswer has achieved almost 400 percent growth. This isn’t just a number – it’s a testament to our ability to deliver only the best in customer experience and meet the growing global demand for BPO services and ITO services. The key to our success? Our people. We’re proud to provide a multicultural work environment where career and individual development is a core focus.
Euroanswer works within the ITIL framework and utilises ITSM tools to deliver value to our clients. We follow best practices for planning and managing changes to eliminate business disruption, and establish availability, security, capacity, and continuity benchmarks to ensure we consistently provide best-in-class services and customer experience excellence.
Our Quality Analysts follow best business practices, aligned to an ISO9001 Quality program. Our working processes support our Technicians, through regular 1on1s and Best Practice Workshops. At every level, we empower our employees and provide them with the knowledge and approach to manage tasks smoothly and efficiently through consistent and proven procedures. The result is a team of well-trained, detail-oriented, resourceful specialists handling our customers’ requests.